Page 12 - 2017 Fall Newsletter

Q&A: Bistro Manager

Sonia Hernandez

Sonia Hernandez, Manager of the Bistro located in the Will your hours change during finals to accommodate
TCU Library shares a few fun facts. students?

What is the average number of students per day that During finals we will be open 24 hours beginning at
come to the Bistro? 11:00 am on Sunday, Dec. 10 through Wednesday, Dec. 13.
On Thursday, Dec. 14 we will be open 8:00 am - 2 am, and
We average upon 2,400 students a day. Friday, Dec. 15, 8:00 am - 2:00 pm.

What is the Bistro’s busiest time of day? Does the Bistro offer special promotions for students?
The busiest time for us is 10:00 am - 1:00 pm, averaging We often have vendors come in and pass out new food
200 people. items for students to try. During finals we always provide
free coffee and do Midnight with the Chancellor where we
What food item is most frequently ordered? serve a pancake breakfast to students at the BLUU.

The Turkey/Avocado/Bacon on Brioche sandwich What do you like about your job?

What is the favorite coffee drink? Being here and ensuring students are being taken care of.
Carmel Macchiato What are some ways you deal with customer
complaints?
What are the Bistro’s operating hours?
We are currently focusing on ways to communicate better
We are open longer than the other food bistros on campus. and more often with parents and students regarding specific
Mon.-Thurs. 7:30 am-1:00 am, Friday 7:30 am - 3:00 pm,
Closed Saturday and open 1:00 pm - 1:00 am on Sunday. concerns as there seems to be a big gap between what we
do and what the students want. Most of our complaints
come from parents wanting to know where students can use
campus cash versus frog bucks. Healthy meal choices are
also a concern. We have started promoting healthier food
items. During study week, healthier meal plans will be key.

12 | TCU Library